Book online, benefit offline - with Service Booking Online.
Welcome to the digital workshop service:
With Service Booking Online, you offer your customers the convenient option of booking
workshop appointments directly around the clock, regardless of location and opening hours.
Strengthens the loyalty of existing customers and makes the company attractive to new customers
Reduction of time on the phone and thus increased efficiency in customer service
Service Booking Online enables the utilization of the service area to be optimized in a targeted manner
Control over workshop capacity, replacement vehicles, tariffs and service advisors
Service Booking Online can be accessed seamlessly on retailer websites or via customer portals and apps. Customers can use Service Booking Online as guest or registered users. For registered users, all personal and vehicle-related data is already known. For guest users, these must be entered by the customer as part of the online booking process.
The customer can choose from a list of suggested services, including centrally advertised services from the importer as well as company-specific service packages and offers. They can select the type of vehicle acceptance, their preferred service advisor, the desired and available appointment, and optionally request a replacement vehicle. To ensure they don’t forget the appointment, the customer can also receive a reminder via SMS or email.
The recorded data is transmitted to CROSS 3, which schedules the booked services in the dealership and automatically creates an order.
Discover another CROSS 3 customer tool!
Do you have any questions about our products or modules? Contact us – we will be happy to help you.
PORSCHE INFORMATIK GESELLSCHAFT M.B.H.
Louise-Piëch-Straße 9, 5020 Salzburg
Registered office Salzburg | FN 72830 d | Landesgericht Salzburg
UID: ATU36773309
