Digital Service Reception (DSR)

The Digital Service Reception enables users to open new orders or convert existing appointments into digital orders. Customer and vehicle data is updated in a guided acceptance process. General information such as return dates, customer limits and parking positions are recorded. Any customer agreements can be made and automatically scheduled in the workshop planner. The service advisor records the vehicle condition in the order using media (photo/video). It has never been so easy to take advantage of upselling opportunities, as packages, parts and accessories are very easy to add to the digital acceptance process. And in the end, the customer receives all documents digitally and the dealership archives them in an audit-compliant manner.