… for the care and support of customers after the purchase of their vehicle. rom service & maintenance, to parts & accessories management, to first-class customer care – CROSS 3 provides support in all departments to ensure high-quality service over the entire life cycle of a vehicle and to delight your customers.
Customer-centered. Paperless. Efficient.
The digital service department in the dealership.
Our state-of-the-art digital solutions have been developed to provide the best possible service experience for customers. It is your door to customer satisfaction and increased efficiency.
Der moderne Servicekernprozess – 100% digital – gemeinsam mit der Volkswagen AG 100% One.Aftersales
Simple. Fast. Paperless.
The digital parts department in the car dealership.
In a car dealership, the parts process plays a crucial role in order processing to ensure that vehicles are ready for collection on time.
The digital parts department encompasses the processes necessary for handling spare parts. This includes procurement, goods receipt, storage of spare parts, and management of the tire warehouse. Our indispensable helper in this process is:
Parts Mobile – your digital parts area companion
Deep integration into all OEM aftersales systems
Comprehensive process support based on the manufacturer's aftersales processes
Complete paperless handling of the service process at the dealership, from registration to invoicing
Give your customers the opportunity to complete tasks independently
End-to-end integration with suppliers and automated ordering
From parts requests and orders to complaints and returns
Complete, digital processes for receiving goods, checking depots, stocktaking and much more
Depending on the process step, simply switch between desktop, scanner, tablet or smartphone.
Our priority is simplicity for your customers.
We provide a simple, fast, and professional solution to streamline appointment scheduling for your customers. With CROSS 3, they can easily book an appointment by phone or conveniently online through our Service Booking Online. Before the customer arrives at the dealership, all necessary steps and information regarding the planned repair or maintenance appointment for their vehicle are already prepared.
Digital vehicle acceptance and digital workshop order.
CROSS 3 revolutionizes the acceptance of your customer vehicles. Regardless of whether the customer prefers personal advice from a service advisor via the Digital Service Reception or chooses the convenient 24/7 option at the self-service terminal – the choice is up to the customer
Efficient in every step: our digital workshop organization.
Smooth order processing requires effective workshop planning. Workshop Control Panel serves as a dedicated planning center, enabling the distribution of technicians’ workloads over one or more days.
Technicians’ workstations are digitized and optimized. Each employee is equipped with a smartphone to receive orders directly. Simultaneously, ServiceQ assists technicians with repair documentation (photos, videos, and checklists). If additional work is identified during the repair, the service advisor can easily create an offer for the extension and send it digitally to the customer.
Smooth preparation of the vehicle handover
The billing of services, whether charged to the customer, insurance, or warranty, is seamlessly managed. CROSS 3 supports the billing clerks in preparing statements efficiently.
Customers can collect their vehicle either via the 24/7 self-service terminal or in person through the service advisor – the choice is theirs.
Central, clear and immediately accessible
CROSS 3 simplifies and improves the entire parts logistics process. With a clear overview of stock and inventory, ordering is simplified and automated. The precise control and documentation of incoming and outgoing goods minimizes errors, while the fast provision of parts improves customer service. Rely on CROSS 3 for efficient and error-free parts logistics.
Efficient and precise
Inventory management is simplified by Parts Mobile, allowing for various inventory types to be conducted.
An inventory can be carried out using several options:
Versatile and simple sales channels
Our process enables a wide range of versatile and straightforward sales channels that significantly facilitate the sales process.
The sale can take place through several options:
Do you have any questions about our products or modules? Contact us – we will be happy to help you.
PORSCHE INFORMATIK GESELLSCHAFT M.B.H.
Louise-Piëch-Straße 9, 5020 Salzburg
Registered office Salzburg | FN 72830 d | Landesgericht Salzburg
UID: ATU36773309
